What is the return and exchange policy for web purchases?
For all orders shipped within the United States, Loudmouth offers free returns and exchanges for in-stock items when you use our prepaid return shipping label. In-stock items may be returned if they are unworn, unwashed and include the original tag. Returns and exchanges can be made within 90 days of the shipping date and will be refunded to the original form of payment only. Exchanges can be made for an item of the same price only. Gift certificates and Prank Boxes are final sale and cannot be returned or exchanged. Return labels are limited to orders shipped within the US and excludes foreign shipping addresses.
You can request for an in-stock return or exchange here.
Items purchased from a Loudmouth authorized reseller must be returned to that specific location.
Can I return Made-to-Order items?
We offer a one-time exchange for MTO items per silhouette. If you are unhappy with the MTO garment, we offer a store credit for the amount of the item, less the shipping charges.
You can request for a MTO exchange here.
Important: If you are unsure of your size, please do not order multiples of the same item. Please contact our customer service team at [email protected] or 800-390-5116 and we can help you determine your size!
Where do I send my returns/exchanges?
1155 Chess Drive suite #102
Foster City, CA 94404
How long does it take to receive a Made-to-Order product? Can I have my order expedited?
It takes 3 weeks for Made-to-Order products to reach the customer’s doorstep. Faster delivery is available Made-to-Order products for an additional fee. Please contact our customer service team if you need your item expedited [email protected] or 800-390-5116
The product I want is not on the U.S. website, but I see it on the Canada, UK, and Australian website. How can I purchase the item?
The Canada, UK, and Australian websites can only ship domestically. If you have a shipping address that is in neither of those countries, then our system will not allow you to complete the order. We can only ship internationally from the US website.
My order consists of in-stock and Made-to-Order products. Will they ship separately?
Yes, they will ship separately. The in-stock item(s) will ship out the following business day, while the Made-to-Order item(s) will arrive 3 weeks from purchase date.
How do your products fit
For Men’s clothing, Loudmouth measures true to size and runs similar to Dockers brand.
For Women’s clothing, you can find the appropriate sizing chart on the product page for the specific item you’re interested in.
What is the difference between Regular, Easy-Fit, Par-Five, and Euro-Fit styles?
Regular: Fits like your standard, Dockers golf pants.
Easy fit: Fits the same as the Regular style, but includes an elastic waist band. Do not worry! The elastic is sewed inside of the pants and the pants will not scrunch up like a pajama. Customers that have tried these swear by them and never order Regular cut again after trying these!
Par Fives: Similar fit to the Levi 505 jeans. It includes 5 pockets with rivets. They sit lower on the waist and are tapered down the legs for a slimmer fit.
Euro Fit: Fits lower on the waist, slimmer by the thighs, and slightly flared at the bottom. Good for guys that like slimmer cut pants.
How do you ship? How long does it take to ship my order?
All orders are shipped the FOLLOWING BUSINESS DAY after you place your order. This means orders placed on Friday, Saturday, or Sunday will be shipped the following Monday, unless it’s a holiday.
We ship through FedEx.
- FedEx Flat Rate (5 to 10 business days) (See more details below)
- FedEx Ground (6 business days)
- FedEx Express Saver (3 to 4 business days)
- FedEx 2-Day (2 Business Days)
- FedEx Overnight (1 Business Day)*
Note: We do not offer Saturday or Sunday delivery. FedEx will not ship to PO Boxes.
*FedEx Overnight delivery applies only to business days. Orders placed on a Thursday will ship Friday and arrive Monday.
IMPORTANT NOTE ABOUT CUSTOMS:
As with any U.S. merchant, LoudMouth is not responsible for any taxes, tariffs or duties that your country's customs office may require upon delivery of merchandise purchased and shipped from the U.S. ** If you are shipping to an address outside of the US, you will receive a separate bill from FedEx for the customs/duties associated with your shipment. **
Flat Rate Shipping:
We offer $4.95 flat rate ground shipping on all orders in the United States. Flat Rate shipping is delivered by FedEx Ground / Home Delivery in the continental United States. If you choose this shipping method and enter a shipping address in Hawaii or Alaska, your order will be shipped by USPS Priority Mail (5 to 10 business day delivery). Upgraded shipping will require additional charges noted at checkout.
Offer cannot be applied to previous purchases and redeemed for cash. Orders cannot be shipped to a P.O. Box.
May I come visit your headquarters in Foster City? Can I purchase items and pick them up from your HQ?
Our headquarters are not set up as a retail location. We are not able to accomodate customers who want to pick up their items or purchase items directly from HQ.
When will you get more inventory?
We recommend signing up for our newsletter in order to get notified when inventory is replenished. Customers can also find products available in the Made-to-Order section of the website.
Am I eligible for a price adjustment?
If you purchased an item online and the price drops (in the same pattern & size) within 7 days of your order date, we will honor a one-time price adjustment for the difference in store credit. To request a price adjustment, please send an email to [email protected] with your order number and details of eligible merchandise.
Can I pay with a pre-paid gift card (pre-paid Visa, pre-paid MasterCard, etc)?
Unfortunately no. Our payment system will not accept prepaid gift cards.
Loudmouth Golf does NOT have an authorized store on eBay.com or Jet.com. Loudmouth Golf cannot verify the authenticity or product quality of Loudmouth Golf products purchased through a third party website. Loudmouth Golf's warranty does not transfer if you purchase an item from a third party reseller.
Loudmouth Golf does have an authorized store on Amazon; however, when purchasing Loudmouth Golf apparel and accessories, it is important to note where the product is being "shipped from and sold by," which is stated clearly for each product on Amazon.com. If a product is purchased from Loudmouth Golf's authorized Amazon store, all returns and exchanges need to go through Amazon's return and exchange process.
Loudmouth Golf's warranty does not transfer if you purchase an item from a third party reseller. If you buy via eBay or Jet and there is an error with the product, you must go through that seller to resolve issues. If you buy from Loudmouth Golf's authorized Amazon store, and there is an error with the product, you must go through Amazon.com.
Returns, exchanges, price adjustments will not be honored unless the product is purchased from www.LoudmouthGolf.com.
Idea, Design, and Product Submissions:
Loudmouth wants to avoid potential misunderstandings with its users in the event that Loudmouth’s website, products and/or marketing are similar to your ideas or submissions. While we appreciate like-minded creative individuals, Loudmouth Golf and its employees request that you do not provide us with any unsolicited ideas or submissions. This includes submissions of original creative artwork, pattern designs, design suggestions, advertising, marketing, suggestions, pattern names, slogans, logos, brands, trademarks, or any similar suggestions or feedback about our website and/or products (“Feedback”). If, however, you voluntarily submit or provide us with any Feedback, you grant Loudmouth a license to use, copy, distribute, modify, publicly perform, and publicly display such Feedback and incorporate the Feedback into our website and/or products for any and all purposes. This license is worldwide, will continue forever and cannot be revoked.
We receive so many awesome photos from our customers having fun in Loudmouth! If you choose to send us a photo please be aware that we retain the right to use it on our website and/or on any of our social media accounts. This includes photos sent through email, photos submitted through our website to the Fan Photo Album, photos posted to our Facebook page, photos tagged on twitter @LoudmouthGolf and photos tagged on Instagram with @LoudmouthGolf_HQ or #LoudmouthNation.
All promotions and sales vary by country. Please check each Loudmouth website for promotional details. 18Birdies product will be excluded from all sales and promotions.